Mark Muyskens

Commended for reliability and resourcefulness. I am a self-motivated and hard-working individual able to combine patience, determination, and persistence to meet the needs of any situation. I am always happy to assist no matter what the issue is.

Yuba City High School, Yuba City, CA

Graduated 2006

Yuba Community College and Sacramento City College

2006 - 2007

01. Dell - Foundation 2009 Desktop

02. Dell - Foundation 2008 Desktop

03. Dell - Trusted Advisor for Field Service

04. Dell - ESD

05. Dell - Point Of Sales Product

06. Dell - DSP - Customer Experience

07. Dell - DSP - On-Site Troubleshooting

• Technical Support Representative / System Adminstrator
  OneWebHosting.com / BuildYourSite.com
  1330 21st Street, Suite 203, Sacramento, CA
  May 2009 - Present

  Provide technical support for web hosting customers, server administration, sales, and billing.

• MobileMe Support Representative
  Apple Computers
  3011 Laguna Blvd., Elk Grove, CA
  August 2008 - October 2008

  Provide technical support for Apple's product, MobileMe, on a tier one level. Troubleshoot basic technical issues with the product and providing cancellations and refunds as requested.

• IT Manager
  DJW Equipment Sales
  1267 Hwy. 99, Gridley, CA 95948
  January 2008 - August 2008

  Maintain website, networking equipment, and computers. Basic computer repair and setup.

• Contractor
  Fujitsu
  2007 - Present

  Maintaining and upgrading Point Of Sales equipment at stores such as Trader Joe's, Staples, and Hallmark, as well as working in their corporate datacenter.

• Contractor
  Field Solutions / Technician Bureau
  2007 - Present

  Various contract related workorders focusing around installation of new Point of Sales terminals at various stores.

• Server Administration

  Hardware Replacement

  Diagnostics

  Windows / Linux OS Troubleshooting

  Spyware/Virus Removal

  Networking

  Customer Service

  POS Installation/Maintenance

  HTML/PHP/MySQL

• Mail Queue Checker

  Mail queue checker is a simple bash script that is ran on a cron every 5 minutes that checks if qmail has over 500 messages in queue. Email notification is sent warning if queue is over this size. If over 500, The hostname and queue size is also passed to a PHP script that sends SMS alerts to a list of numbers provided in the configuration and integrates with Google Voice's API to do so.

• ModernBill Password Changer

  This script is a simple to use PHP password changer that updates the correct fields in a ModernBill database.

• Plesk Email Passwords

  This script is a simple to use PHP script that prompts for a domain name, and credentials for Plesk's PSA database. A list of email account passwords is then exported and displayed in plain text for the domain requested.

• RBL Check Script

  This script is a bash script that is ran on a nightly cron to check a large number of IPs against a large number of blacklists. A single message is then composed that contains a list of any blacklisted IPS and where they are blacklisted at, and is sent via email to a list of email addresses that have been configured.